Effective September 26, 2026

Refunds & cancellation

This policy covers Sketch Relay Pro, supplied by 오운굿즈랩 (OWNGOODSLAB). Contact owngoodslab@gmail.com for help with a charge, a feature that does not work, or a refund request.

Web purchases through Paddle

Request a refund using your receipt’s support link or Paddle buyer support. Paddle’s Refund Policy and applicable consumer protections govern these transactions. Discretionary requests can be submitted within 14 days of the transaction, but approval is not automatic. Statutory withdrawal and refund rights, including rights for defective products, remain unaffected. For consumers in South Korea, Paddle’s policy provides a seven-day cancellation right after delivery. Consult that policy for the rules applicable to your location.

Apple and Google purchases

For purchases made through an app store, submit your refund request through that store’s official purchase support. We can help identify the purchase but cannot promise approval or processing times on behalf of a store.

Canceling renewal

Cancel a web subscription through the management link in your receipt or Paddle buyer support. Cancel an app subscription through the Apple or Google account used to purchase it. Cancellation stops future renewals; it does not itself refund a previous charge. Pro normally remains available until the paid period ends unless a refund or reversal removes access. Deleting your game account does not stop subscription billing.

Tell us what went wrong

Include the purchase provider, receipt or order reference, date, and a short description. Do not send full card details or passwords. If you cannot use a paid feature, contact us so we can investigate and help resolve the issue. Nothing in this policy limits rights that cannot be waived under applicable law.